Frequently Asked Questions
For more information and or clarification of any of these questions, feel free send us a quick text at 480-420-0007
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Service Area
Where we serve and when to book.
What areas do you serve?
We serve the entire East Valley and greater Phoenix area, including Gilbert, Chandler, Mesa, and Scottsdale.
How far in advance should I book?
We recommend booking at least 30 days in advance. For quicker service: 24 hours notice for lunch catering and 72 hours for full-service events.
Can you accommodate last-minute bookings?
Yes. 24 hours notice for lunch catering and 72 hours for full-service, depending on availability.
Pricing
Pricing, payments, and changes to your plans.
How is pricing determined?
Pricing is based on your menu selections, guest count, service type, and event logistics.
Do you require a deposit?
Yes, a deposit is required to secure your date.
When is the final payment due?
Final payment is due 5 days before your event date.
What forms of payment do you accept?
We accept all major credit cards, Zelle, checks, and ACH transfers.
What is your cancellation policy?
Cancellations made 14 days or more in advance receive a full refund. Cancellations within 14 days may forfeit the deposit.
What happens if there’s bad weather or an emergency?
We’ll work with you to reschedule or adjust plans based on the situation.
Do you provide refunds?
Refunds are available based on the cancellation policy and timing of the cancellation.
Menu
Personal menus, tastings, and favorite dishes.
Can I customize my menu?
Absolutely. We work with you to create a personalized menu that fits your preferences and budget.
Do you offer vegetarian, vegan, or gluten-free options?
Yes. We can accommodate a variety of dietary needs with advance notice.
Can I request a tasting?
Tastings are available for a fee and are typically scheduled for larger events.
Can I provide family recipes or special dishes?
Of course! We love incorporating family traditions and special dishes.
Event Types
Celebrations, service styles, and event staffing.
What types of events do you cater?
We cater weddings, corporate events, private parties, and more.
Do you offer full-service catering?
Yes. We offer full-service catering including staff, setup, and cleanup.
Do you provide staff for events?
Yes, we can provide servers, bartenders, and chefs depending on your needs.
Logistics
Equipment, rentals, delivery, and setup.
Do you provide tables, chairs, or linens?
We can coordinate rentals for tables, chairs, linens, and more.
Do you offer buffet-style, plated, or family-style service?
We offer all three, depending on the event and setup.
Do you need access to a kitchen?
Not always. We bring our own equipment, but access to a kitchen is helpful for some setups.
Do you deliver food only, or offer pickup options?
We offer both delivery and pickup, depending on your event needs.
Is there a delivery fee?
Yes, delivery fees are based on distance and order size.
How far do you deliver?
We deliver throughout the East Valley and greater Phoenix area.
Dietary
Allergies and kitchen precautions.
Can you accommodate food allergies?
Yes, with advance notice. Let us know about any allergies when booking.
Is your food prepared in a nut-free kitchen?
We are not a certified nut-free kitchen, but we take precautions to avoid cross-contamination.